#1. Zones, charges and lead times
| Zone | Delivery charge | Typical time from confirmation | Service |
|---|---|---|---|
| DHA and Lahore Cantt | Free | 2 working days | Own crew — unwrap, assemble, place, remove packaging |
| Lahore, other areas | Rs 2,500 | 3 working days | Own crew — unwrap, assemble, place, remove packaging |
| Intercity — Islamabad, Karachi, Faisalabad, Multan and elsewhere | From Rs 9,000, quoted by volume and distance | 7 working days | Vetted freight partner — kerbside or room-of-choice, quoted per order |
| Collection from the showroom | Free | Same day if in stock | You load, or we help you load. Risk passes as it leaves |
Times run from Order Confirmation for stocked pieces, and from your approval of the drawing for commissions — where the lead time is quoted separately and is typically six to ten weeks. Working days exclude Sundays and public holidays.
International shipping is not offered. We will release goods to a freight forwarder you appoint in Pakistan, at which point risk and every subsequent cost, duty and customs formality is yours.
#2. Access — read this before you order
Large furniture fails to be delivered for one reason more than all others combined: it will not physically get in. A 232cm sofa needs diagonal clearance through every door, turn and stairwell between the truck and the room, and lower-ground drawing rooms in DHA — with a tight return in the stair — are where it goes wrong.
Before confirming any piece over 180cm in any dimension, please measure: the narrowest doorway, the stair width and its landing turn, the lift car and its door, and any gate the truck must pass. Send us the numbers and we will tell you honestly whether it fits. This costs nothing and takes ten minutes. We will also come and survey the access ourselves, free, anywhere in Lahore.
#3. What happens on the day
- We call the day before with a window, usually three hours wide, and again when the crew is thirty minutes away.
- Two people minimum for anything above Rs 100,000 or over 40kg — furniture carried by one person is how door frames and backs get damaged.
- They protect the route: floor runners on polished stone or timber, corner guards on tight turns.
- They unwrap fully, assemble, and place the piece where you want it — including moving it twice if the first position is wrong.
- They take every scrap of packaging away. You should not be left with a room full of cardboard.
- You inspect, then sign. Please look before you sign.
What the crew will not do: remove or dispose of your existing furniture (ask in advance and we will usually arrange it), disconnect plumbing or electrics, hoist through a window or over a balcony, or work in a space that is unsafe — an unlit stair, an unfinished floor, or a room where building work is still live.
#4. Failed deliveries, redelivery and storage
2 attempts are included in the charge. If nobody over 18 is present to receive and sign, or the address is wrong, or access is refused, that counts as an attempt. A third and any further attempt is charged at the standard rate for the zone.
Please give us at least 24 hours if you need to move a delivery date — there is no charge for that, and there never will be. Rescheduling on the morning itself, once a crew and a truck are committed, may attract the redelivery charge.
We will hold a completed piece free for 14 days from the date we tell you it is ready. Beyond that, showroom space is finite and storage is chargeable at Rs 500 per piece per week. After 90 days of uncollected storage, with three written notices sent, we may sell the piece and return what we recover less storage and the costs of sale.
#5. Transit damage and shortages
Risk is ours until the piece is unloaded at your address. Damage found at delivery: note it on the delivery note, photograph it, and the crew takes it straight back — no form to fill in and no argument. Damage found after the crew has left must reach us within 48 hours with photographs, and we will repair or replace it at our cost.
Where an order is delivered in parts and a part is missing, tell us and we will deliver the missing part at our own cost within seven days, or refund that part in full if you would rather not wait.