Legal
Policies
23 documents covering everything from what happens to your phone number to what we do when a dining table splits. Written to be read rather than to be technically defensible — if a clause here only makes sense to a lawyer, it is badly written and we would like to know.
All documents at version 1.0, last reviewed . Governed by the laws of Pakistan.
Privacy & data
What we collect, why, how long we keep it, and how you get it back or deleted.
- Privacy PolicyWhat personal information this site and this showroom collect, why we collect it, who else sees it, how long we keep it, and what you can make us do about it.Updated · v1.0 · 13 sections
- Cookie PolicyEvery cookie this site can set, what each one does, how long it lasts, and how to refuse or remove the ones that are not essential.Updated · v1.0 · 7 sections
- EEA & UK Data Protection NoticeThe additional information the GDPR and UK GDPR require, for visitors in the European Economic Area, the United Kingdom and Switzerland.Updated · v1.0 · 7 sections
- US State Privacy NoticeThe disclosures California, Virginia, Colorado, Connecticut, Utah and Texas law require, and the plainest possible answer to the question those laws exist to ask.Updated · v1.0 · 7 sections
Buying from us
The contract when you order — payment, delivery, returns, cancellation and guarantee.
- Terms of SaleThe contract between you and us when you buy something — how an order is formed, what we promise about the goods, and who bears which risk.Updated · v1.0 · 10 sections
- Shipping & Delivery PolicyWhere we deliver, what it costs, how long it takes, what our crew will and will not do, and what happens when a piece will not fit through the door.Updated · v1.0 · 5 sections
- Returns & Refunds PolicyWhat can be returned, what cannot, how long you have, who pays the collection cost, and how quickly the money comes back.Updated · v1.0 · 8 sections
- Cancellation PolicyCancelling before delivery — free while nothing has been built, and progressively less so as timber gets cut.Updated · v1.0 · 5 sections
- Guarantee & Warranty PolicyWhat we guarantee, for how long, what falls outside it, and how a claim is handled.Updated · v1.0 · 5 sections
- Pricing & Payments PolicyHow prices are set and displayed, what we accept as payment, how deposits and cash-on-delivery work, and what happens when a price is wrong.Updated · v1.0 · 7 sections
Using this site
The terms you accept by browsing, what you may do with our material, and what we owe you.
- Terms of ServiceThe terms you accept by using this website — what we provide, what we ask of you, and the limits of what we promise about the site itself.Updated · v1.0 · 10 sections
- Acceptable Use PolicyThe specific things you must not do with this website, and what happens if you do them anyway.Updated · v1.0 · 4 sections
- Intellectual Property & Copyright PolicyWhat we own, what you may do with it, and how to report an infringement in either direction.Updated · v1.0 · 6 sections
- DisclaimerThe limits of what the information on this site is — particularly the journal, which offers an architect’s opinion and not professional advice for your building.Updated · v1.0 · 6 sections
- Accessibility StatementWhat we have done to make this site and this showroom usable by everyone, what is not there yet, and how to tell us when we have got it wrong.Updated · v1.0 · 6 sections
Advertising, content & community
Advertising and sponsorship disclosure, how our writing is produced, reviews, and conduct on our social channels.
- Advertising & Sponsorship DisclosureHow advertising works on this site, who is involved, what they collect, how sponsored content is labelled, and how to switch personalisation off everywhere.Updated · v1.0 · 8 sections
- Editorial & AI Content PolicyWho writes what is published here, where artificial intelligence is used and where it is forbidden, and how corrections are handled.Updated · v1.0 · 6 sections
- Reviews & User Content PolicyHow reviews are collected, verified, moderated and published — and the rules we follow so a five-star average means something.Updated · v1.0 · 7 sections
- Social Media & Community PolicyOur official accounts, how we behave on them, how we expect you to, how we handle comments and messages, and the rules for competitions.Updated · v1.0 · 7 sections
- WhatsApp & Messaging PolicyHow we use WhatsApp and SMS — what we will send, what we will never send, how you opt in, and how you stop it in one word.Updated · v1.0 · 8 sections
- Email & Anti-Spam PolicyHow we build a mailing list, what we send, how to leave, and our commitment never to buy, rent or scrape an address.Updated · v1.0 · 7 sections
Trust & recourse
Complaints, disputes, security reporting and how we handle it when something goes wrong.
- Complaints & Dispute ResolutionHow to complain, what happens then, how long each stage takes, and every route open to you if we still get it wrong.Updated · v1.0 · 6 sections
- Security & Vulnerability Disclosure PolicyHow to report a security problem, what we promise in return, and the safe-harbour commitment that makes reporting one worth your while.Updated · v1.0 · 6 sections
How these are maintained
Every figure that appears in these documents — a returns window, a guarantee period, a delivery charge, a retention schedule — is defined once in the codebase and interpolated everywhere it appears. A returns window quoted as one number in three documents and a different number in a fourth is how a shop loses a consumer-court complaint it would otherwise have won.
Changes are versioned and dated at the top of each document. Substantive changes are announced on the site for thirty days and, where we hold your address, by email. Nothing is edited silently.
Anything unclear, anything that looks wrong, anything that reads as though it were written to trap you: tell us at legal@vevarte.com and we will rewrite it.