Social Media & Community Policy

#1. Our official accounts

#2. What we post, and what we will not

• Photographs of pieces, workshop process, deliveries and the showroom.
• Rooms we have furnished — always with the owner's written permission, never showing an address or anything identifying.
• Journal articles and design writing.
• Prices and availability, which may change; the website is the authority on both.

We do not post about politics, religion or current affairs; we do not run engagement-bait; we do not use manufactured urgency; and we do not post a customer's home, order or complaint without their written permission. A post that misstates something is corrected in a comment rather than deleted, unless it is materially misleading, in which case it comes down and we say why.

Where a post is paid, boosted or gifted, it is labelled — see the Advertising & Sponsorship Disclosure.

#3. What we ask of you

Disagree with us as much as you like. Tell us the delivery was late, the finish was not what you expected, the price is too high. We would rather have that in public than not have it at all.

We will hide or delete a comment, and block a repeat offender, for:

• Abuse, harassment, threats, or hate speech directed at anyone — our staff, another customer, or a third party.
• Obscenity, or anything unlawful.
• Someone's personal information: a phone number, an address, an order number, a photograph of a person who has not agreed to appear.
• Spam, unrelated advertising, or repeatedly posting the same comment.
• Impersonating us or a member of our staff.
• Content infringing someone's copyright.

Being hidden is not permanent and not personal. Write to legal@vevarte.com and a person will look at it again. Blocking is reserved for repeated abuse and for accounts that exist only to spam.

#4. Comments, messages and complaints

• We aim to reply during showroom hours — Monday to Saturday, 11:00 to 20:00 (PKT) — and within one working day.
• A complaint raised in a comment gets a public acknowledgement and a request to move to direct message or email, so that we can discuss an order without publishing your details. Moving it is for your privacy, not to make it disappear, and we come back to the thread when it is resolved if you would like us to.
• Anything that needs a formal answer goes through the Complaints & Dispute Resolution Policy — social media is not a complaints channel of record, and a message on a platform can be lost in a way an email to complaints@vevarte.com cannot.

#5. Tagging us, and us reposting you

Tagging @vevarte.furniture or using our hashtags is welcome and does not, by itself, give us permission to repost. We ask first, every time, and we wait for a yes. Reposting a customer's home without asking is both a privacy problem and rude.

When you say yes, you give us permission to use that photograph on our channels and website, credited to your handle unless you prefer otherwise, on the terms in the Reviews & User Content Policy. Change your mind at any time and we take it down — the same day for anything we control.

We will not repost anything showing a house number, a street sign, a vehicle registration or a child's face, even with permission.

#6. Competitions and giveaways

Where we run one, these apply in addition to the specific rules published with it:

• Not affiliated with the platform. Any promotion we run is administered by VEVARTE and is in no way sponsored, endorsed or administered by, or associated with, Meta Platforms, Instagram, Facebook or WhatsApp. You release those platforms completely as a condition of entry. This is Meta's own requirement and we state it every time.
• No purchase necessary unless the rules say otherwise and lawfully can.
• Eligibility — 18 or over, resident in Pakistan, excluding our staff and their immediate families.
• We will not ask you to tag a fabricated number of friends, share to a personal timeline as a condition of entry, or inaccurately tag content — all of which breach Meta's promotion guidelines.
• Selection is at random from valid entries unless the rules state a judged criterion, and the judge's decision is final.
• Winners are contacted on the platform within five working days and announced publicly only with their agreement. We will never ask a winner for a bank card, a fee, or an OTP to "release" a prize — anyone doing that is not us.
• Prizes are as described, non-transferable and not exchangeable for cash. We may substitute a prize of equal or greater value if the original becomes unavailable.
• Data submitted to enter is used only to run the competition and deleted within ninety days of it closing, unless you separately opted in to marketing.

#7. What the platforms know

When you interact with us on Meta's platforms, Meta processes that interaction under its own terms and privacy policy, as an independent controller, and we cannot change that. Page and account insights we receive are aggregate — how many people saw a post, roughly what age range, which city — never a list of individuals.

Messages you send us on a platform are covered by our Privacy Policy once they reach us, and by the platform's policy while they are on its infrastructure. If you would rather not use a platform at all, everything can be done by email, by phone, or by walking into the showroom.